📱Mobile App
The Myncel mobile app for iOS and Android lets technicians work from the floor — view assigned work orders, complete checklists, scan QR codes, attach photos, resolve alerts, and read the full handbook. Available in the App Store and Google Play. The app now ships with an offline-aware sync queue: when the device drops signal, work-order status changes and alert resolutions are captured locally and replayed automatically once connectivity returns. The full handbook is also bundled inside the app for zero-signal lookup.
Installing the app
The Myncel mobile app is a native app, not a wrapped website. It is available on the iOS App Store (iPhone and iPad) and on the Google Play Store (Android phones and tablets). Search "Myncel" or follow the install link from your dashboard.
Minimum supported versions: iOS 15+, iPadOS 15+, Android 8 (Oreo)+. Optimized for both phone and tablet form factors with responsive layouts.
Signing in
Use the same email and password you use on the web. If your workspace has Google sign-in enabled you can use that as well. Once signed in, the app loads your assigned work orders, your facility's equipment list, your notification preferences, and the handbook.
The mobile app is sign-in-only. Workspaces are created on the web by an authorized administrator; new technicians or operators are invited by their manager and receive an email with a one-time link. There is no public sign-up flow on mobile because Myncel is a B2B product — accounts are provisioned by the customer organization.
SAML 2.0 SSO and SCIM 2.0 auto-provisioning are now shipped — if your workspace admin has enabled them, sign in with the "Sign in with SSO" link on the /signin screen. The mobile app uses the same SAML flow as the web app, in an in-app browser tab.
What you can do on mobile
The mobile app is designed for the floor — for technicians and operators who do not sit at a desk. Every common workflow is one or two taps away.
- View your assigned and self-claimable work orders, sorted by priority and due date.
- Open a work order, mark it In Progress, complete the checklist, attach photos from the camera or gallery, and mark Completed.
- Scan an equipment QR code to instantly open that machine's page.
- Browse the equipment list and search by name, location, manufacturer, or serial number.
- See sensor readings and AI alerts on connected machines (live values pulled from the server).
- Read the full handbook offline (this very document) — see "Reading the handbook on mobile" below.
- Receive push notifications for new assignments, predictive alerts, and emergency broadcasts.
Working offline
The Myncel app is built for the field — basements, tunnels, loading docks, rooftops, and other places where the signal disappears. When the device goes offline, the app does not lock you out: it keeps working and silently captures everything you do into a local sync queue. The moment connectivity returns, the queue drains automatically and your changes are pushed to the server in the order you made them.
You can spot the queue at any time from the floating sync pill in the bottom-right corner of every screen. The pill is hidden when you are online and the queue is empty; it appears the moment something is pending or the device disconnects.
Tap the pill to open the sync drawer, where you can see every queued mutation, retry the drain manually with the "Retry now" button, and discard individual entries that you no longer want to send (for example a status change you reverted in your head before the network came back).
- Amber pill "● Offline (N)" — device is offline; N changes are waiting.
- Blue pill "↻ N pending" — device is back online; sync runs automatically.
- Blue pill "⟳ Syncing N…" — drain in progress, one mutation at a time.
- Red pill "! Sync failed" — a mutation hit max retries; tap to inspect or discard.
- No pill at all — you are online and the queue is empty.
- Open a work order on the floor as usual; mark it In Progress, run through the checklist, mark it Completed.
- If the device is offline, the status change is captured to the local queue and the UI updates instantly with an optimistic value.
- Walk back into signal coverage. Within a few seconds the queue auto-drains in the background; the pill disappears once empty.
- For alarms cleared offline (Alerts → Resolve), the same flow applies — the alert disappears from your list immediately and is reconciled with the server when you reconnect.
- If a queued mutation fails to send (server-side error, conflict), open the pill and either Retry or Discard it.
The offline queue is persistent — it survives app backgrounding, device sleep, and reboots. It is stored locally on your device and is never shared between users. The handbook itself is also bundled inside the app, so you can read every chapter, every step, and every diagram with no signal at all.
What is captured offline
The current offline coverage is focused on the highest-frequency field actions — the things technicians actually do during a round when the signal cuts out. Future releases will extend the queue to cover photo uploads (with a delayed-upload pipeline), part stock adjustments, and free-form work-order edits.
- Work order status changes (Open → In Progress → Completed → Closed).
- Alert resolutions (clearing an active alarm).
- Reading: the full equipment list, work order list, alert list, and handbook are bundled and viewable offline once the app has been opened online at least once.
QR codes and barcodes
Print QR-code stickers for your equipment from the web app at Equipment → QR Labels. Pick the size that fits your environment (Small 50×50 mm, Medium 80×60 mm, Large 100×80 mm) and the page prints with the machine name, serial number, and a scannable QR code. Stick them on the asset.
In the mobile app, tap the QR scanner icon (top of the Equipment tab or work order screen) and scan the sticker — the machine's page opens instantly with its history, open work orders, and a one-tap "Create Work Order" button.
Push notifications
Push notifications are enabled by default after sign-in (the app asks for permission on first launch). See the Alerts & Notifications chapter for full details on channels, quiet hours, and event-type configuration. Tap a notification to jump straight to the work order or alert it refers to.
Tablet and iPad layout
On tablets the app uses a two-pane layout — list on the left, detail on the right — similar to Apple Mail or Files. This is especially useful in maintenance offices where technicians dock an iPad on a wall mount or in a cart. The app supports landscape and portrait orientation.
External keyboard shortcuts (cmd-N for new work order, cmd-K for global search) and iPadOS split-screen multitasking are on the roadmap.
Reading the handbook on mobile
The complete Myncel Handbook is available inside the app — tap the Profile tab, then "📖 Handbook", and you can read every chapter offline. The mobile handbook is the same content as this web document but rendered with native typography, larger tap targets for the chapter list, and a search field at the top. Useful when you are deep inside a building with no signal and want to look up a procedure.