How can we help?

Find answers to common questions, browse tutorials, and get the most out of Myncel.

Frequently Asked Questions

How do I add a new machine?

Go to the Equipment tab in your dashboard and click "Add Machine". Fill in the machine details including name, type, location, and any relevant sensors or meters. Save to start tracking.

How do I create a work order?

Navigate to Work Orders tab and click "New Work Order". Select the machine, add details about the issue or task, assign to a technician, set priority and due date, then save.

Can I export my data?

Yes! Use the Export button on any tab to download your data as CSV or JSON format. You can export equipment lists, work order history, maintenance logs, and analytics reports.

How do notifications work?

Click the bell icon in the top right to see notifications. You'll receive alerts for maintenance due dates, work order assignments, equipment alerts, and more. Configure notification preferences in Settings.

How do I set up preventive maintenance schedules?

Go to Scheduling > Preventive Maintenance. Create a new PM schedule by selecting the equipment, choosing interval type (calendar days, operating hours, or meter readings), and defining the tasks to perform.

Can I use Myncel on my phone?

Yes! Myncel is fully responsive and works on any device. Technicians can view and update work orders, log maintenance, and receive alerts from their mobile phones without installing an app.

How do I add team members?

Go to Settings > Team Management. Click "Invite Team Member" and enter their email address. They'll receive an invitation to join your organization with the role you assign.

What integrations are available?

Myncel integrates with popular ERP systems, IoT sensors, and business tools. Contact our team for specific integration requirements or check the Integrations section in Settings.

Still need help?

Our support team is available to assist you with any questions.