🚀Getting Started

What Myncel is (and is not)

Myncel is a modern Computerized Maintenance Management System (CMMS) built for facilities, plants, and field operations that need to keep physical equipment running. It tracks every asset, every work order, every spare part, every inspection, and every alert in one place — accessible from a browser, a phone, or a tablet, online or offline.

Myncel is not a hardware vendor. We are an open platform. You can use any sensor, any PLC, any SCADA system that speaks one of the standard industrial protocols (MQTT, Modbus TCP, OPC-UA, Ethernet/IP, REST/Webhook). If you do not have sensors yet, manual logging works perfectly well and is included on every plan.

Myncel is sold business-to-business: every account belongs to a company, hospital, hotel, fleet operator, property manager, or similar organization. Workspaces are created on the web by an authorized administrator; individual technicians, operators, and managers are then invited into that workspace by their employer.

Creating your account (the free trial flow)

If your organization is brand new to Myncel, the person who signs up first becomes the workspace owner / Admin. Visit www.myncel.com and click the "Start free trial" button in the top right (it appears on every marketing page). You will be taken to a short sign-up form that asks for: your work email, a password, your full name, and your organization name. That is everything we need to spin up your workspace.

After you submit the form you are signed in immediately and dropped onto the dashboard. There is nothing to install, no credit card required, and no sales call to schedule. Your workspace starts on a 30-day free trial of the Professional plan, which means every feature is unlocked from minute one — IoT, integrations, API keys, webhooks, work orders, schedules, reports, and the mobile app — so you can evaluate the product end-to-end without artificial limits.

You will also receive a welcome email with a link you can bookmark. If you ever need to come back later, sign in at www.myncel.com/signin with the same email and password you just used.

Signing in (existing users)

Open www.myncel.com/signin (or click "Sign in" in the top-right of any Myncel page). Enter the email and password you used when the account was created. After a successful sign-in you land on the dashboard.

If your workspace administrator has enabled Google sign-in for your organization, you can also click "Continue with Google" and use your Google Workspace account. This is the same as signing in with email — you end up in the same workspace either way; pick whichever is easier.

If you forgot your password, click the "Forgot password?" link below the password field. We email you a one-time reset link that is valid for 30 minutes. Open it on the same device, choose a new password, and you are back in.

Joining as a teammate (you got an invite email)

If your manager already has a Myncel workspace and they invited you, the flow is even simpler. You will receive an email titled "You have been invited to join [Organization] on Myncel" with a single button: "Accept invitation". Click it.

The invitation link drops you on a short form that is pre-filled with your email and your assigned role (Admin / Manager / Technician / Operator / Viewer). Pick a password, confirm your name, click "Accept invitation", and you are signed in — no separate sign-up step.

Your manager does not need to share a password with you, and you do not need to remember an org code. The invitation link itself contains everything Myncel needs to put you in the right workspace with the right permissions. Bookmark www.myncel.com/signin so you can come back any time with the email + password you just chose.

Securing your account (2FA and password best practices)

Once you are signed in, take 60 seconds to harden your account. Open Settings → Security and you will see two-factor authentication (2FA) toggles. Myncel supports any standard TOTP authenticator app — Google Authenticator, 1Password, Authy, Microsoft Authenticator, Bitwarden — so you can use whichever you already have on your phone.

Click "Enable 2FA". Myncel shows a QR code; scan it with your authenticator app, then type back the 6-digit code the app produces to confirm. After that, every sign-in will ask for your password plus the current 6-digit code. This is the single most effective thing you can do to keep your maintenance data safe — it is what blocks 99% of credential-theft attacks.

Myncel also remembers up to 10 recovery codes the moment you enable 2FA. Print them or save them in your password manager — if you ever lose your phone, those codes are how you get back in. We cannot reset 2FA for you (that would defeat the point); recovery codes are the supported path.

On the password side: Myncel enforces a minimum of 8 characters but we strongly recommend a passphrase generated by your password manager. Passwords can be changed any time at Settings → Security → "Change password".

How the 30-day free trial works

When you create a brand-new workspace, the trial clock starts. For 30 days you have full Professional-plan access — every feature unlocked, no quotas, every protocol connector, the mobile app, AI alerts, and unlimited work orders.

You can see exactly how many trial days remain at any time at Settings → Billing — there is a clearly-labeled banner at the top of that page. We also email you reminders at 7 days, 3 days, and 1 day before the trial ends so it never sneaks up on you.

On day 31 the trial ends. Your data does not disappear and is never deleted — it just goes into read-only mode (the "Trial Expired" state). You can still sign in, view every work order, every machine, every report. You simply cannot create new ones until you pick a paid plan. Picking a plan from Settings → Billing instantly unlocks editing again, with all your historical data intact.

The 30-second mental model

Three concepts cover ninety percent of daily Myncel usage. Spend a minute on each and the rest of the product will feel intuitive.

• Equipment — the physical things you maintain (CNC machines, generators, HVAC units, forklifts, pumps, UPS systems, autoclaves, etc.). Each piece of equipment has a permanent record with its history, documents, and connected sensors.
• Work Orders — every unit of work performed on equipment. A work order has a status (Open → In Progress → Completed), a priority, a type (Corrective / Preventive / Inspection / Safety / Project), an assignee, parts, labor time, and an audit trail.
• Schedules & Alerts — the engines that automatically create work orders. A Schedule is time-or-usage based ("every 30 days", "every 500 hours"). An Alert is condition-based and is fired by sensors, the AI engine, or a manual report.

Your first 10 minutes — recommended path

If you are evaluating Myncel for your team, the fastest path to "I get it" is the following sequence. Do not worry about getting things perfect; you can always edit or delete later.

1. Sign in and confirm your organization name, time zone, and primary facility address are correct (Settings → Profile / Settings → Team).
2. Add three to five real machines — even quickly, with just a name and location. Use Equipment → "+ Add Machine".
3. Pick one of those machines and create a sample preventive-maintenance schedule (e.g. "Lubrication, every 14 days"). Use /admin/schedules → "+ New Schedule".
4. Create a sample work order on that same machine ("Replace air filter") and assign it to yourself.
5. Mark it In Progress, add 15 minutes of labor and a part, then mark it Completed.
6. Open Reports → MTTR and you will see your first data point. Repeat with another machine to see the dashboard come alive.

Roles you will meet

Myncel ships with five built-in roles. The role you pick when you invite someone determines what they can see and do. Detailed permissions live in the Team & Roles chapter, but here is the short version.

• Admin — full access including billing, user management, integrations, and emergency broadcasts. Usually the maintenance manager or facility director.
• Manager — full operational access; can configure schedules, approve work orders, and view all reports, but cannot change the bill or remove other admins.
• Technician — sees and works on assigned work orders, logs time and parts, and completes checklists. The day-to-day power user.
• Operator — sees the machines they run and reports issues. Read-only on most other things.
• Viewer — read-only across the workspace. Useful for executives, auditors, and external stakeholders.

Where to go next

If you are a maintenance manager or facility owner, read the Equipment chapter next — that is where 90% of your setup time will be spent. If you are a technician who has just been invited, jump straight to the Mobile App chapter so you can install Myncel on your phone before your next shift.