Privacy Policy

1. Introduction

Myncel ("Myncel," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our predictive maintenance software platform and related services (collectively, the "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use the Services. By using our Services, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, job title, and password when you create an account.
• Business Information: Company size, industry type, facility locations, and manufacturing processes.
• Equipment Data: Machine names, types, models, serial numbers, installation dates, and maintenance schedules.
• Communication Data: Information you provide when you contact us, submit support tickets, or respond to surveys.
• Payment Information: Billing address, payment method, and transaction history (processed securely through Stripe).

2.2 Automatically Collected Information

When you use our Services, we automatically collect:

• Usage Data: Pages visited, features used, time spent, click patterns, and navigation paths.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Log Data: IP address, access times, referrer URLs, and system crash reports.
• Location Data: General geographic location based on IP address (not precise GPS coordinates).

2.3 Information from Third Parties

We may receive information about you from third-party integrations you connect (such as Slack, Zapier, or QuickBooks), authentication providers (Google or SSO), and publicly available sources.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services, including predictive maintenance analytics and equipment monitoring.
• Process transactions and send related information, including confirmations and invoices.
• Send administrative information, such as updates to our terms, policies, and service announcements.
• Respond to your comments, questions, and support requests.
• Communicate with you about products, services, events, and other news (with your consent where required).
• Monitor and analyze trends, usage, and activities in connection with our Services.
• Detect, investigate, and prevent fraudulent transactions and other illegal activities.
• Personalize and improve your experience with our Services.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

• Cloud hosting providers (Amazon Web Services, Vercel)
• Payment processors (Stripe)
• Email delivery services (Resend)
• Analytics providers (Google Analytics)
• Customer support tools

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public or governmental authorities.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.3) and at rest (AES-256)
• Secure password hashing using bcrypt
• Multi-factor authentication availability
• Role-based access controls
• Regular security audits and penetration testing
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We will also retain your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Upon account deletion, we will delete or anonymize your personal information within 90 days, unless retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a machine-readable format.
• Opt-out: Opt out of marketing communications at any time.
• Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@myncel.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. By using our Services, you consent to the transfer of your information to the United States and other countries where we operate.

9. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this privacy policy frequently to stay informed.

11. Contact Us

If you have questions or concerns about this privacy policy, please contact us: